Being client centric means having an approach to doing business that focuses on creating a positive experience for your clients. Many organisations struggle to get customer centricity right.
The complexities in business can overwhelm many businesses. Some don't have the systems and technology to profile customers and their experiences. Others are missing efficient processes and capabilities to provide a targeted and improved overall experience at every customer touch point.
The most common problem, is a lack of customer centric culture and behaviour within teams.
Take the test and see where you would rate your business.
One of the best things you can do in your Accounting firm is offer more value to your clients based on what's important to them and solving the problems they face. Download this FREE EBOOK to learn the six steps to launching advisory based on these factors.
Learn the secrets THEY DON'T TEACH YOU on making the shift from Accountant to successful Business Advisor, including how to overcome some common mindset blocks and beliefs!
The Right People & Right Seats exercise stems from one of Samantha Dean's keynote presentations.
Download the exercise to work through the skills and attributes required for the various functions within your organisation. The included Skills Matrix will also help you to find your "magic".